Questions, Considered.

What is MAMO SKINN? MAMO SKINN is a luxury skincare brand dedicated to creating thoughtfully selected and formulated skincare products designed to support hydrated, radiant, smooth, and healthy-looking skin.

Where can I purchase MAMO SKINN products? MAMO SKINN products are available through our official website and any other authorised sales channels identified by MAMO SKINN. For your protection, we recommend purchasing only through official or authorised channels to ensure that you receive genuine MAMO SKINN products.

Are MAMO SKINN products suitable for all skin types? Our products are designed for skincare use, though everyone's skin is different. Individual results and suitability may vary depending on skin type, sensitivity, allergies, lifestyle, environment, and other individual factors. We recommend reviewing the ingredient list before use and performing a patch test when appropriate.

Are MAMO SKINN products tested on animals? MAMO SKINN is committed to responsible beauty practices. MAMO SKINN products are cruelty free. Product-specific information regarding testing, certification, or other standards will be provided where applicable.

What ingredients are used in MAMO SKINN products? Each MAMO SKINN product has its own ingredient formulation. Please refer to the individual product page and the ingredient list on the product packaging for the most current and accurate information — our Ingredients page also groups the key actives by product.

Are your products safe for sensitive skin? Individual skin sensitivity varies. If you have sensitive or reactive skin, we recommend reviewing the full ingredient list and performing a patch test before using a new product. If you have concerns about a particular ingredient or an existing skin condition, consult a qualified healthcare professional.

How do I know if I am allergic to an ingredient? If you have a known allergy or sensitivity, carefully review the ingredient list before use. If you are unsure whether a product is suitable for you, consult a qualified healthcare professional.

Should I perform a patch test? Yes. We recommend patch testing a new skincare product before applying it more broadly, particularly if you have sensitive or reactive skin. If you experience redness, burning, itching, swelling, irritation, or another unusual reaction, discontinue use.

Can I use MAMO SKINN products every day? This depends on the specific product. Always follow the directions for use provided on the product packaging or product page, and do not use a product more frequently than recommended.

How long will it take to see results? Skincare results vary from person to person. Factors such as skin type, product usage, lifestyle, environment, and individual skin characteristics can affect or delay results.

How do I place an order? Select the product you would like to purchase, add it to your shopping cart, and proceed through checkout, where you'll provide the information required to process and deliver your order.

Can I change or cancel my order? Please contact us as soon as possible. We will make reasonable efforts to assist, but an order may not be able to be changed or cancelled once it has been processed or dispatched. Any applicable cancellation or refund will be handled in accordance with our Returns & Refund Policy and applicable law.

How do I know if my order was successful? You should receive an order confirmation after completing your purchase. If you don't receive one, check your spam or junk folder first — if you still can't find it, contact us at sales@mamoskinn.com with the name and email address used when placing the order.

Can I order more than one product? Yes. You can add multiple products to your shopping cart and purchase them together, subject to product availability.

What happens if a product is out of stock? If a product is unavailable, you may not be able to purchase it until inventory becomes available again. Where applicable, MAMO SKINN may provide an option to receive a notification when a product becomes available — look for Notify Me on the product page.

What payment methods do you accept? Available payment methods will be displayed during checkout. Payment must be successfully authorised and received before an order can be processed.

When will I be charged? Your payment will be processed according to the payment method and payment provider used during checkout.

Is my payment information secure? Payment information is processed through the payment services available at checkout. MAMO SKINN takes reasonable measures to protect customer information and does not intentionally retain payment card information beyond what is necessary for legitimate business and payment-processing purposes. See our Privacy Policy for more information.

Why did my payment fail? A payment may fail because of incorrect payment information, insufficient funds, bank restrictions, payment-provider issues, or other circumstances. Please verify your payment details or contact your bank or payment provider.

Where does MAMO SKINN ship? Available shipping destinations will be displayed at checkout. Shipping availability may vary depending on the destination and the products included in your order.

How long does shipping take? Orders are generally processed within 1–3 business days. Estimated delivery after dispatch is approximately 1–3 business days for major metropolitan areas, 2–5 business days for regional areas, and 3–7 business days for remote areas. These are estimates and not guaranteed delivery dates.

Who delivers MAMO SKINN orders? For deliveries within South Africa, MAMO SKINN uses The Courier Guy as its primary courier partner.

Will I receive tracking information? Where tracking is available, it will be provided after your order has been dispatched. Please allow some time for tracking to become active after the parcel has been collected.

What if my parcel is delayed? Occasional delays may occur due to high order volumes, public holidays, weather, transportation disruptions, incorrect address information, remote locations, or other circumstances outside our reasonable control. If your order appears significantly delayed, contact us with your order number and tracking information.

What if my tracking says delivered but I have not received my parcel? Please contact us as soon as possible — we may need to investigate the delivery with our courier partner and may request additional information from you.

Do you offer international shipping? International shipping availability may vary. If available for your destination, the applicable shipping options, costs, and estimated delivery information will be displayed at checkout.

Will I have to pay customs duties or taxes? For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are generally outside MAMO SKINN's control, and customers are responsible for ensuring that products can legally be imported into their destination country.

Can I return a MAMO SKINN product? Returns may be accepted where a product is incorrectly supplied, damaged during delivery, faulty, or significantly different from its description, subject to our Returns & Refund Policy and applicable law.

Can I return a product if I simply change my mind? Because our products are personal skincare products, change-of-mind returns may not be accepted for hygiene and safety reasons.

Can I return an opened skincare product? Opened, used, tested, or tampered-with skincare products are generally not eligible for return because of hygiene and product-safety considerations. This does not affect any rights you may have under applicable consumer protection laws.

What if I receive a damaged product? Please contact us as soon as possible. We may ask for photographs of the product, packaging, shipping label, and damage — please retain the original packaging until the matter has been resolved.

What if I receive the wrong product? Please contact us before opening or using the product. We will investigate and, where appropriate, arrange for the correct product to be sent and the incorrect product returned.

How do I request a refund? Email info@mamoskinn.com with your order number, product name, reason for the request, and photographs where relevant. Please don't return a product before receiving instructions from us.

How long will my refund take? Once an approved return has been received and assessed, the applicable refund will be processed — generally to your original payment method. Your bank or payment provider may require additional business days for the funds to appear.

What should I do if I experience irritation? Discontinue use if you experience irritation, redness, burning, swelling, itching, or another unusual reaction. If the reaction is severe or persistent, seek appropriate medical attention — you're also welcome to contact MAMO SKINN with details of your experience.

Can I use MAMO SKINN products while pregnant or breastfeeding? If you are pregnant, breastfeeding, taking medication, undergoing medical treatment, or have a medical condition that may affect your skin or sensitivity, consult a qualified healthcare professional before using a new skincare product.

Can children use MAMO SKINN products? Unless a product is specifically indicated as suitable for children, our products should not be used by children without appropriate adult supervision and professional guidance where necessary. Keep skincare products out of reach of children.

Can I use MAMO SKINN products around my eyes? Only use a product around the eye area if its packaging or instructions specifically indicate that it is intended for that area, and avoid direct contact with the eyes. If a product accidentally enters your eyes, rinse thoroughly with clean water and seek medical advice if irritation persists.

How should I store my MAMO SKINN products? Store products according to the instructions provided on the packaging. Unless otherwise stated, keep products properly closed and away from unsuitable heat, excessive moisture, direct sunlight, and extreme temperatures.

Why might the product colour or appearance look slightly different from the website? Product photographs can appear slightly different depending on lighting, photography conditions, screen settings, and individual devices. Minor differences in colour, texture, scent, or appearance may also occur due to formulation or manufacturing variations.

Can product formulations change? MAMO SKINN may improve or update formulations from time to time. Always check the ingredient list and directions for use on the product packaging you receive for the most current information.

How does the Wishlist work? Tap the heart on any product to save it — it's completely separate from your cart. Find your saved items anytime on the Wishlist page.

Do I need an account to use the Wishlist? No — your Wishlist is saved to your browser, so it's ready whenever you return.

How can I contact MAMO SKINN? For sales and order enquiries, email sales@mamoskinn.com. For general enquiries, product information, shipping, returns, refunds, and customer support, email info@mamoskinn.com. When contacting us about an existing order, please include your order number so we can assist you efficiently.

How quickly will you respond? We aim to respond to customer enquiries as promptly as reasonably possible. Response times may vary during weekends, public holidays, product launches, promotions, or periods of high enquiry volume.