Terms & Conditions

The terms that govern your use of Mamo Skinn.

Welcome to MAMO SKINN. These Terms & Conditions ("Terms") govern your use of the MAMO SKINN website and your purchase of our products. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing our products.

About MAMO SKINN

MAMO SKINN ("MAMO SKINN," "we," "us," or "our") is a luxury skincare brand offering skincare products and related beauty products through our website and authorized sales channels. These Terms apply to all visitors, customers, and users of our website.

Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement under the laws applicable to you.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not use our website to engage in fraudulent, abusive, or unlawful activity.

If you are purchasing products on behalf of another person, you confirm that you have their authorization to do so.

Website Use

You agree not to:

Use our website for any unlawful purpose.
Attempt to gain unauthorized access to our systems or accounts.
Interfere with the security or functionality of our website.
Introduce malicious software, viruses, or harmful code.
Copy, reproduce, distribute, or commercially exploit our website content without permission.
Use automated systems to scrape, collect, or reproduce website content without our written permission.
Impersonate MAMO SKINN or another person or business.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, pricing, and other information displayed on our website are accurate and up to date. However:

Product colors and appearance may vary slightly depending on your device or screen.
Packaging may occasionally change without notice.
Product availability may change at any time.
We reserve the right to correct errors or inaccuracies on our website.

We do not guarantee that every product description or other website content will always be completely accurate, current, or error-free.

Skincare Information and Disclaimer

MAMO SKINN products are intended for cosmetic skincare purposes. Our product descriptions and marketing materials are provided for general informational purposes and are not intended to diagnose or prevent any disease or medical condition. Individual skincare results may vary. Before using a MAMO SKINN product, we recommend reviewing the ingredient list and following the directions provided with the product. If you have known allergies, sensitivities, or concerns about using a skincare product, consult an appropriate healthcare professional before use. Discontinue use if significant irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

Orders

When you place an order through our website, you are making an offer to purchase the selected products. After receiving your order, we may send an order confirmation acknowledging that your order has been received — this does not necessarily mean that the order has been accepted. We reserve the right to refuse, cancel, or limit an order for reasonable reasons, including:

Product availability
Pricing or listing errors
Suspected fraudulent activity
Payment problems
Shipping restrictions
Incorrect customer information
Violation of these Terms

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law.

Prices

All prices displayed on our website are subject to change without notice. Unless otherwise stated, prices do not necessarily include:

Shipping charges
Customs duties
Import taxes
VAT, sales tax, or other applicable government charges

The applicable charges will be displayed during checkout where reasonably possible. We reserve the right to correct pricing errors — if a product has been listed at an incorrect price due to an obvious error, we may cancel the order and provide a refund where appropriate.

Payment

Payments must be made using the payment methods made available through our website. By submitting payment information, you confirm that you are authorized to use the payment method provided. Payments may be processed by third-party payment providers, so your payment information may be subject to the terms and privacy policies of those providers. We do not knowingly store complete payment card details unless our payment-processing systems lawfully permit us to do so.

Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe provided at checkout. Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

Courier delay
Weather
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Other circumstances beyond our control

Once an order has been handed to a third-party shipping provider, delivery may be subject to that provider's terms and processes. Customers are responsible for providing accurate delivery information — MAMO SKINN is not responsible for delays resulting from incorrect or incomplete information supplied by the customer.

International Orders

Customers ordering products for delivery outside the country from which the order is shipped may be responsible for applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are generally outside MAMO SKINN's control. Customers are responsible for ensuring that products ordered can legally be imported into their destination country. International delivery times may vary depending on customs and local delivery services.

Returns, Refunds and Exchanges

Our returns and refund procedures are governed by our separate Returns & Refund Policy, which forms part of these Terms. Due to hygiene and product-safety considerations, certain skincare products may be non-returnable once opened or used, subject to applicable consumer protection laws. Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that cannot legally be excluded.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us as soon as reasonably possible. We may request photographs, order details, packaging information, or other evidence to help us investigate. Where appropriate and required by applicable law, we may offer a replacement, refund, or other suitable remedy.

Intellectual Property

All content appearing on the MAMO SKINN website, including but not limited to:

MAMO SKINN name and branding
Logos
Product names
Product photography
Packaging designs
Text
Graphics
Videos
Website design
Marketing materials
Original artwork

is owned by or licensed to MAMO SKINN and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, copy, republish, sell, or commercially exploit our intellectual property without our prior written permission. Nothing in these Terms grants you ownership or a license to use MAMO SKINN intellectual property except as expressly permitted.

MAMO SKINN Trademark and Brand

"MAMO SKINN" and associated logos, names, designs, product names, and branding elements may be protected trademarks or intellectual property of MAMO SKINN. Unauthorized use of our brand identity, including use that may cause confusion or imply an unauthorized association with MAMO SKINN, is prohibited.

User Content and Reviews

If you submit reviews, photographs, comments, testimonials, or other content to MAMO SKINN, you remain responsible for the content you submit. You agree that your submission:

Is truthful and based on your genuine experience.
Does not violate another person's rights.
Does not contain unlawful, defamatory, abusive, or misleading material.
Does not infringe intellectual property or privacy rights.

Where permitted by applicable law, by submitting content you grant MAMO SKINN a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business and marketing purposes. We reserve the right to remove content that violates these Terms or applicable law.

Promotions and Discounts

From time to time, MAMO SKINN may offer promotions, discount codes, gifts, or other promotional offers. Promotions may be subject to additional terms, including:

Minimum purchase requirements
Product exclusions
One-time-use restrictions
Customer eligibility requirements

Promotional offers cannot necessarily be combined unless expressly stated. We reserve the right to withdraw or modify a promotion where reasonably necessary, subject to applicable law.

Availability of the Website

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access. The website may occasionally be unavailable due to:

Maintenance
Technical problems
Updates
Security issues
Third-party service interruptions
Circumstances beyond our reasonable control

We may modify, suspend, or discontinue any part of our website or services without notice where reasonably necessary.

Limitation of Liability

To the maximum extent permitted by applicable law, MAMO SKINN will not be responsible for indirect, incidental, consequential, or special losses arising from your use of our website or products. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, or affects any mandatory consumer rights you may have under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold MAMO SKINN, its owners, employees, contractors, and service providers harmless from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms
Your unlawful use of our website
Your infringement of another person's rights
Information or content you submit to our website
Your misuse of our products

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information. By using our website, you acknowledge that you have read our Privacy Policy.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to MAMO SKINN, subject to any mandatory consumer protection laws that apply to you. Where applicable, disputes will be subject to the jurisdiction of the appropriate courts having authority over the matter. Nothing in this section is intended to prevent a consumer from exercising mandatory rights available under the laws of their country or place of residence.

Changes to These Terms

MAMO SKINN may update these Terms from time to time. When changes are made, we will update the "Last Updated" date at the top of this document. Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue to remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and MAMO SKINN concerning your use of our website and purchase of our products, except where additional terms apply to a particular transaction.

Questions About These Terms?