Shipping Policy

Shipping Partner

MAMO SKINN uses The Courier Guy as our primary courier partner for deliveries within South Africa. Orders are securely packaged before being handed to the courier for delivery. Once your order has been dispatched, you will receive shipping information and tracking details where available so that you can follow the progress of your delivery.

Order Processing

Orders are processed after successful payment has been received and verified. We aim to process and prepare orders within 1–3 business days. Orders are generally not processed or dispatched on weekends or South African public holidays. During periods of high order volume, product launches, promotions, or other exceptional circumstances, processing times may be slightly longer. We will make reasonable efforts to keep you informed if there is a significant delay affecting your order.

Delivery Times

After your order has been dispatched, delivery times depend on the destination and courier network. These timeframes are estimates and are not guaranteed delivery dates — delivery may take longer during peak periods, public holidays, adverse weather, operational disruptions, or circumstances outside our reasonable control.

• Major metropolitan areas: approximately 1–3 business days
• Regional areas: approximately 2–5 business days
• Remote areas: approximately 3–7 business days

Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase. Fees may vary depending on:

• Delivery location
• Order size or weight
• Shipping service selected
• Promotional offers
• Any applicable free-shipping threshold

Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available. You can use it to monitor the progress of your delivery through The Courier Guy's tracking system. Please allow some time for tracking information to become active after your parcel has been collected.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order. MAMO SKINN cannot be held responsible for delays, failed deliveries, or additional delivery charges caused by incorrect, incomplete, or outdated information. If you notice an error, please contact us as soon as possible — we cannot guarantee that an address can still be changed once an order has been dispatched. Please carefully check your:

• Full name
• Street address
• Building or unit number
• Suburb
• City/town
• Postal code
• Contact telephone number

Delivery Attempts

The Courier Guy may make delivery attempts in accordance with its delivery procedures. If nobody is available to receive the parcel, the courier may contact you or arrange another delivery attempt or collection. Customers are responsible for ensuring that someone is available to receive the order where required. Additional delivery charges may apply if a parcel needs to be re-dispatched because of incorrect address information, repeated failed delivery attempts, or circumstances attributable to the customer.

Delays

While we work closely with our courier partner to provide reliable delivery, delays can occasionally occur. A courier delay does not automatically constitute a cancellation of your order, and we will make reasonable efforts to assist and communicate with the courier where necessary. Possible causes include:

• High delivery volumes
• Severe weather
• Road or transportation disruptions
• Public holidays
• Incorrect delivery information
• Remote delivery locations
• Operational or technical issues
• Circumstances outside our reasonable control

Lost or Missing Parcels

If your tracking information indicates that a parcel has been delivered but you have not received it, please contact MAMO SKINN as soon as possible. We may contact The Courier Guy to investigate, and you may be asked to provide information to assist. We will work with the courier to resolve confirmed lost or missing shipments and provide an appropriate remedy where required by applicable law.

Damaged Packages

We take care when preparing and packaging every MAMO SKINN order. If your parcel arrives visibly damaged, please take photographs of the packaging and products and contact us as soon as possible. For damaged or defective products, please refer to our Returns & Refund Policy for information about available remedies and the required procedure.

International Shipping

At this time, our standard shipping service is intended primarily for deliveries within South Africa. If MAMO SKINN introduces international shipping, the available destinations, delivery methods, estimated delivery times, and shipping costs will be displayed at checkout. International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country — MAMO SKINN is not responsible for delays caused by customs authorities or destination-country regulations, and customers are responsible for ensuring products can legally be imported into their destination country.

PO Boxes and Restricted Addresses

Certain delivery services may not be available to PO Boxes, military addresses, remote locations, or other restricted delivery addresses. Where a particular delivery address cannot be serviced, MAMO SKINN may contact the customer to arrange an alternative delivery address or available delivery method.

Order Changes

Once an order has been dispatched, we may be unable to change or cancel the shipment. Any cancellation or refund will remain subject to our Returns & Refund Policy and applicable consumer protection laws.