Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Billing and delivery address
• Email address
• Telephone or mobile number
• Account login information, where applicable
• Order and purchase information
• Product preferences and customer communications
• Information you provide when contacting customer support
• Information submitted through forms, reviews, surveys, or promotions

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Deliver products to you
• Process payments and refunds
• Provide customer service and support
• Communicate with you about your orders
• Respond to questions, requests, or complaints
• Maintain and improve our website and services
• Personalize your shopping experience
• Prevent fraud, abuse, and unauthorized activity
• Maintain the security of our website and business
• Comply with applicable laws and legal obligations
• Send marketing communications where permitted and where you have provided appropriate consent
• Conduct analytics and understand how customers use our website
• Develop and improve our products, services, and customer experience

Marketing Communications

If you choose to subscribe to MAMO SKINN marketing communications, we may send you information about:

• New product launches
• Special offers and promotions
• Skincare information and content
• Brand news
• Events and campaigns

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and provide a better shopping experience. Cookies may be used for purposes including:

• Website functionality
• Shopping cart and checkout functionality
• Analytics
• Website performance
• Personalization
• Advertising and marketing, where applicable

How We Share Personal Information

MAMO SKINN does not sell your personal information. We may share it with trusted third parties when reasonably necessary to operate our business and provide our services, including:

• Payment processors
• Shipping and delivery providers
• E-commerce and website hosting providers
• Technology and analytics providers
• Marketing and advertising service providers
• Customer service providers
• Professional advisers
• Government authorities or law enforcement where legally required

International Data Transfers

MAMO SKINN may operate internationally and may use service providers located in countries outside your country of residence. Where personal information is transferred internationally, we take reasonable steps to ensure it is handled in accordance with applicable data protection laws and provided with an appropriate level of protection.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. You are responsible for keeping any account passwords or login credentials confidential.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal and regulatory obligations. When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it where appropriate.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about how your personal information is processed
• Lodge a complaint with the relevant data protection authority

UK Privacy Rights

MAMO SKINN processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to process personal information lawfully, fairly, and transparently, and to take reasonable measures to protect it against unauthorized access or misuse. If you have concerns about how your personal information is handled, you may lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Social Media

MAMO SKINN may maintain accounts or profiles on social media platforms. Interactions with our social media pages may be subject to the privacy policies and terms of those platforms. We may receive information that you choose to provide to us through social media, or that the platform makes available to us in accordance with your settings and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, products, services, technology, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to periodically review this policy to remain informed about how we protect your information.